Return Policy
Your 100% satisfaction is guaranteed! I am committed to providing excellent customer service and making returns or exchanges as easy as possible.
15-Day No-Risk Return Policy & Guarantee
If you are not 100% satisfied with your purchase and wish to return an item, please get in touch with the artist within 15 days of receiving the item.
You may be eligible to return the item for a full refund, including the return shipping costs. The refund will be issued via check and sent via USPS Priority Mail, Return Receipt delivery. Items returned must be in their original condition, and the refund is subject to the merchandise being reviewed by the Artist. Merchandise that is damaged or altered in any way cannot be returned. Please note that custom designs can not be returned.
Return Notification to Artist
If your item has a problem, please email charlesstramontana@gmail.com or use this form to contact me within 15 days of receipt.
Returns Insurance and Process
The item must be returned within two weeks after your Return Notification using the identical shipping service as when received, United States Postal Service, Priority Mail, Signature Receipt, and fully insured for its purchase price.
The item must be well-padded with original materials and repacked in its original jewelry box.
Enclose your name, address, and contact phone number inside the shipping carton.
Please retain the blue anti-tarnish pouch as a token of appreciation for your care in repacking and returning the item according to the instructions above.
Returns Mailing Address
Mail your return to:
Charles S Tramontana, 3 Camelot Court, Cumberland, RI 02864